Our Fulfillment team usually process and dispatch all orders within the appropriate time frame for the type of delivery selected. Shipping charges are calculated automatically, according to the shipping destination, dimensions and weight of the items ordered. Orders are usually dispatched from our shipping center within one day of order confirmation on regular business hours (Central Time), provided there are no complications or issues; this time is not included within shipping times. If any issues arise, customers will be updated via email or telephone at the earliest opportunity.
The world is an oasis for the soul that can find peace in the harshest of deserts. For everything that one finds in the desert offers a lesson to enrich the soul. Its scorching hot sands are the sands of time - soft and deadly. The round sun above is the omnipresent eye of the universe, assuring us that we are all looked over, looked after. The vetiver is an Indian grass found sprouting in the humblest of corners. And yet it finds its use everywhere from aromatherapy to protecting the earth. The fragrance of vetiver is a burst of life - green and free, in the vast expanse of brown desert. In addition to vetiver top notes are bergamot, apple and spicy ginger. Agarwood and cardamom in the middle notes, and patchouli, sandalwood and amber in the base notes. The fragrance is held in a bottle of brown that glints like the desert sand under the desert sun. It’s an earthy bottle for an earthy fragrance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.